Privacy Policy

All materials contained within the Simply Side Saddles website (www.simplysidesaddles.co.uk) are covered by a disclaimer and protected by copyright laws.

HOW WE COLLECT PERSONAL DATA

We may collect your personal data in different ways, for example:

When you communicate with us by post, telephone, SMS, email or via our website
When you enrol at any of our training sessions
From the information you provide to us when you purchase or hire products from our website
As you interact with us in other ways; as a contractor, or in any other capacity

HOW WE USE PERSONAL INFORMATION

We may collect your personal data in different ways, for example:

General administration, rental / hire agreements and renewals
Provision of training sessions to individuals
Running events
Fulfilling purchases from our online shop
Processing donations
Processing invoices

We only collect personal information that we genuinely need. This may include:

Contact details such as name address, email address and phone numbers
Credit card details and any purchases you have made
Date of birth and gender
Name of your parent or guardian (if under 18)
Nationality
Height
Weight
Riding Ability (i.e. beginner to professional)

We may collect your personal data in different ways, for example:

We will use the information that you provide to us to send you a quarterly newsletter. We may email and post you information about events, courses, our services and other items of interest. You can opt out or unsubscribe from receiving this information at any time.

COOKIES AND AGGREGATE INFORMATION COLLECTED FROM SIMPLYSIDESADDLES.CO.UK

We use cookies and log files on our website to store information about how you use our website. A cookie is a piece of data stored on the user’s computer tied to information about the user. This enables us to create a profile which details your viewing preferences. We use your profile to tailor your visit to our website, to make navigation easier and direct you to information that best corresponds to your interests and country.

Aggregate information is collected from users using our own web tracker. This information includes users' Internet Protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time of visit, number of clicks, error pages and number of unique visits.

This information is not linked to personal profiles or to personally identifiable information provided by users. We use it to analyse visitor trends and use of our website, administer the website and to gather broad demographic information of our website users. Our legal basis for using your information in this way is for our legitimate interest.

OUR LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

We use a number of different lawful basis in order to collect, hold and use personal data. These are outlined in the relevant sections above.

We may process personal information because it is necessary for the performance of a contract to which you are a party (or to take steps at your request prior to entering a contract). For example, we may process your personal data:

To issue or administer a rental agreement
To administer a training course
To supply merchandise you have ordered from our online shop
We may collect and use your personal data if it is necessary for our legitimate interest and so long as its use is fair, balanced and does not unduly impact your rights.

We will ask for your consent to send you marketing emails and text messages. You can withdraw consent for this at any time.

Usually we will only process sensitive personal data if we have your explicit consent.

SHARING PERSONAL INFORMATION

We will only share your personal information where we are required to fulfil our contract with you, or legitimate interest, where we have your consent, there is substantial public interest or we are required to do so by law.

We may share your personal information with third party organisations who will process it on our behalf, for example our merchandise provider, our website administrator or our bank to process a payment.

Where required, we will process personal information to comply with our legal obligations. In this respect we may use your personal data to comply with subject access requests; for the prevention and detection of crime; and to assist the police and other competent authorities with investigations including criminal and safeguarding investigations.

YOUR RIGHTS

If you no longer wish to receive communications about products and services from us, please contact penny@simplysidesaddles.co.uk. You can also unsubscribe at any time to emails that we may send to you about the products and services that we think will be of interest to you.

You also have the right to:

Request a copy of the information we hold about you. Requests should be addressed to penny@simplysidesaddles.co.uk. We will respond within one calendar month of receiving your written request.

Tell us to change or correct your personal information if it is incomplete or inaccurate. Please contact us at penny@simplysidesaddles.co.uk

Ask us to restrict our processing of your personal data or to delete your personal data if there is no compelling reason for us to continue using or holding this information. Please contact us at penny@simplysidesaddles.co.uk

Receive from us the personal information we hold about you which you have provided to us, in a reasonable format specified by you, so that you can send it to another organisation. Please contact us at penny@simplysidesaddles.co.uk

Object, on grounds relating to your specific situation, to any of our processing activities where you feel this has a disproportionate impact on you. Please contact us at penny@simplysidesaddles.co.uk

Please note that we may be entitled to refuse requests where exceptions apply: for example, if we have reason to believe that the personal data we hold is accurate or we can show our processing is necessary for a lawful purpose set out in this Privacy Policy.

HOW LONG WE KEEP YOUR PERSONAL INFORMATION

We will retain client details indefinitely, in order to administer our newsletter and other course collateral that we consider to be of interest.

We will keep merchandise purchase records for one month, in order to administer the fulfilment of the order.
We will keep fundraising and donation records for 7 years, in order to comply with our legal obligations.
We will keep marketing records for 2 years, in order to carry out marketing within the legitimate interest of our business.

CHANGES TO THIS POLICY

This Privacy Policy may change from time to time. Where practical we will provide you with an updated Privacy Policy from time to time. However, we also recommend that you please visit this webpage periodically to keep up-to-date with the changes in our Privacy Policy.

MAKING A COMPLAINT TO THE INFORMATION COMMISSIONER’S OFFICE

If you are not satisfied with our response to any query you raise with us, or you believe we are processing your personal data in a way which is inconsistent with the law, you can complain to the Information Commissioner’s Office whose helpline number is: 0303 123 1113.

Social Media Guidelines

We encourage conversation and debate on our social media platforms but we ask that you keep the discussion respectful.

We reserve the right to take down photos, comments and other material deemed to break our guidelines. This includes, but is not limited to:

Any harassment and discrimination, or abusive and vulgar language
Defamatory or misleading information
Graphic, disturbing or explicit media
Encouraging or promoting illegal activity
Third party advertisements or endorsements
Personal information or anything in violation of any intellectual property right of another
Individuals who repeatedly violate any of these rules may be blocked from further participation